Mail Club FAQs
Shipment Date & Wait Time
- Mail is sent the first week of the following month. The monthly sign-up cutoff is the 27th. Orders placed after the 27th will receive the following month’s letter. (Ex: If you join March 1st-27th, your first letter will be the April edition, which ships during the first week of April. If you join after March 27th, your first letter will be the May edition)
- Please allow up to 14 business days for U.S. orders and up to 21 business days for international orders after your fulfillment confirmation.
- If your mailer still hasn’t arrived after this timeframe, please email me at penevdanny@gmail.com or use the contact form to get in touch.
How can I make changes to my address/email/subscription?
You can update your shipping address, billing info, and manage all your account details through the customer portal at any time.
When will I be billed?
Your membership will renew and be billed on the same day each month as your original subscription date.
How can I track my order?
To keep membership affordable, Mail Club orders are shipped using postage stamps and do not include tracking information.